Overview
At DocuTrust Africa (“we,” “our,” or “us”), we are committed to protecting your privacy and providing transparency about how we collect and use information on our website.
This Cookie Policy explains how cookies and similar technologies are used on our website:
Cookies help us improve website functionality, enhance user experience, analyze website traffic, and provide relevant content and services.
This Cookie Policy should be read together with our Privacy Policy.
If you have any questions regarding this Cookie Policy, please contact us at:
Email: support@docutrustafrica.com
1. What Are Cookies?
Cookies are small text files placed on your computer, smartphone, tablet, or other device when you visit a website.
Cookies allow websites to recognize your device and remember certain information about your visit.
Cookies may be:
First-Party Cookies
These are cookies placed directly by DocuTrust Africa through our website.
Third-Party Cookies
These are cookies placed by external services such as:
- Google Analytics
- Google Ads
- Meta (Facebook)
- YouTube
- Other integrated third-party tools
Session Cookies
These cookies are temporary and expire when you close your browser.
Persistent Cookies
These remain on your device for a specified period or until manually deleted.
2. How We Use Cookies
We use cookies to:
- Ensure website functionality
- Improve website performance
- Remember user preferences
- Analyze visitor behavior
- Enhance security
- Improve customer experience
- Support marketing and advertising activities
- Measure website traffic and engagement
3. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of our website.
Without these cookies, some website features may not function properly.
Examples include:
- Security cookies
- Login authentication cookies
- Form submission cookies
- Website functionality cookies
These cookies cannot be disabled through our website.
Performance and Analytics Cookies
These cookies help us understand how visitors interact with our website.
They collect anonymous information such as:
- Pages visited
- Time spent on pages
- Visitor behavior
- Traffic sources
- Website errors
Examples may include:
- Google Analytics
- Google Search Console integrations
- Website performance monitoring tools
This information helps us improve our services and user experience.
Functionality Cookies
These cookies allow the website to remember choices you make.
Examples include:
- Language preferences
- Form data preferences
- User settings
- Cookie preferences
These cookies help personalize your experience on our website.
Marketing and Advertising Cookies
These cookies may be used to:
- Deliver relevant advertisements
- Measure advertising effectiveness
- Track campaign performance
- Improve marketing efforts
Examples may include:
- Google Ads
- Facebook Pixel
- Remarketing tools
- Conversion tracking technologies
These cookies are only used where appropriate consent has been provided.
4. Contact Forms and Service Applications
When you complete service request forms on our website, cookies may be used to:
- Save temporary form information
- Improve submission reliability
- Prevent spam submissions
- Enhance website security
Examples of services include:
- CAC Registration Support
- Passport Application Assistance
- Document Authentication
- Affidavit Services
- Newspaper Publication Services
- TIN Validation Services
- Other documentation-related services
5. WhatsApp and Third-Party Integrations
Our website may include integrations with third-party services such as:
- YouTube
- Google Maps
- Social Media Platforms
These services may place cookies on your device when interacting with their content.
We do not control these third-party cookies.
You should review the privacy and cookie policies of those providers for additional information.
6. Consent to Cookies
When you first visit our website, you may be presented with a cookie consent banner.
By accepting cookies, you agree to the use of cookies as described in this Cookie Policy.
You may withdraw your consent at any time by adjusting your browser settings or cookie preferences.
7. Managing Cookies
Most web browsers allow you to:
- View cookies
- Delete cookies
- Block cookies
- Restrict cookies
You can usually manage cookies through your browser settings.
Please note that disabling certain cookies may affect website functionality and user experience.
Helpful browser resources include:
For more information about cookies generally, visit: https://www.aboutcookies.org
8. Data Collected Through Cookies
Cookies may collect information such as:
- IP address
- Device type
- Browser type
- Operating system
- Referral source
- Pages visited
- Date and time of visit
- Website interactions
This information is generally used for analytics, security, and website improvement purposes.
9. Changes to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our services.
Any updates will be published on this page together with a revised update date.
10. Contact Us
If you have questions about this Cookie Policy or our data practices, please contact us:
DocuTrust Africa
Website: https://docutrustafrica.com
Email: support@docutrustafrica.com
Disclaimer
DocuTrust Africa is an independent concierge and documentation support service.
We provide assistance, guidance, and administrative support for document-related applications and services. We are not a government agency and do not issue passports, CAC certificates, tax certificates, affidavits, authenticated documents, or any government-issued documents.
All approvals, issuances, registrations, and final decisions remain the responsibility of the relevant government authority or issuing institution.
Changes to Our Policy
We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on our website. This privacy notice was last updated on 6th June 2026.