This is our privacy policy page. Here, you will learn about what we do and don’t do. You will also learn about how we handle your data.
Who We Are
DocuTrust Africa (“we,” “our,” or “us”) is an independent documentation and concierge service that assists individuals and businesses with document processing, business registration support, passport application assistance, affidavit services, newspaper publication support, document authentication, TIN validation, and other related administrative services.
Our website address is: https://docutrustafrica.com
DocuTrust Africa is not a government agency and is not affiliated with the Corporate Affairs Commission (CAC), Nigeria Immigration Service (NIS), Federal Inland Revenue Service (FIRS), National Identity Management Commission (NIMC), or any other government authority unless expressly stated.
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable data protection laws.
Information We Collect
We may collect personal information that you voluntarily provide when using our website, contacting us, submitting forms, requesting services, or communicating with our team.
The information we collect may include:
- Full name
- Email address
- Phone number
- Residential or business address
- Date of birth
- Nationality
- Passport information
- National Identification Number (NIN)
- Tax Identification Number (TIN)
- CAC details
- Business information
- Uploaded documents
- Payment information
- Communication records
- IP address and device information
How We Use Your Information
We use your information to:
- Process requested services
- Assist with documentation applications and submissions
- Verify the information provided by you
- Respond to enquiries and customer support requests
- Provide updates regarding your application or service
- Process payments
- Improve our website and services
- Prevent fraud and abuse
- Comply with legal and regulatory requirements
We only collect information that is necessary to provide our services.
Document Uploads
Some of our services require supporting documentation.
Examples include:
- International passports
- Birth certificates
- Marriage certificates
- Affidavits
- Academic certificates
- CAC documents
- Police reports
- Passport photographs
- Tax records
Documents uploaded through our website are used solely for the purpose of processing your requested service and are handled with appropriate confidentiality.
Payments
Where payments are required, we may collect transaction information necessary to process your payment.
DocuTrust Africa does not store full debit card details on our servers.
Payments are processed through secure banking channels and payment providers.
Cookies
Our website may use cookies to improve user experience and website functionality.
Cookies help us:
- Remember user preferences
- Improve website performance
- Understand website traffic
- Enhance security
You may choose to disable cookies through your browser settings.
Comments
If visitors leave comments on our website, we collect the information shown in the comment form together with the visitor’s IP address and browser information to help detect spam and abuse.
Comments may be reviewed through automated spam detection services.
Embedded Content
Articles and pages on our website may include embedded content such as:
- Videos
- Images
- Maps
- Social media content
- External articles
Embedded content from third-party websites behaves as if you visited those websites directly and may collect information according to their own privacy policies.
How We Share Information
We do not sell your personal information.
We may share information only when necessary to:
- Process services you request
- Submit applications to relevant authorities
- Verify documentation
- Work with trusted service providers
- Comply with legal obligations
- Prevent fraud or security threats
Information may be shared with government agencies or authorized institutions where required to complete your requested service.
Data Retention
We retain personal information only for as long as necessary to:
- Complete requested services
- Meet legal obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it is securely deleted or destroyed.
Data Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information from:
- Unauthorized access
- Disclosure
- Loss
- Misuse
- Alteration
- Destruction
While we strive to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.
Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion of your information
- Withdraw consent
- Object to certain processing activities
- Request a copy of your personal data
Requests may be submitted using the contact details below.
Children’s Privacy
Our services are not intended for children under the age of 18 without parental or guardian involvement.
We do not knowingly collect personal information from children without appropriate authorization.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
We encourage users to review the privacy policies of any external sites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised effective date.
Continued use of our website after changes are published constitutes acceptance of those changes.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
DocuTrust Africa
Website: https://docutrustafrica.com
Email: support@docutrustafrica.com
Disclaimer
DocuTrust Africa is an independent concierge and documentation support service.
We provide guidance, application assistance, documentation support, and administrative services for individuals and businesses. We do not issue passports, visas, CAC certificates, tax certificates, or any government-issued documents.
All final approvals, issuances, registrations, verifications, and decisions remain solely with the relevant government authority or issuing institution.
Changes to Our Policy
We keep our privacy notice under regular review, and we will make new versions available on our privacy notice page on our website. This privacy notice was last updated on 6th June 2026.